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Support

Shipping & Returns

Shipping Information

I will mail your order in 1 to 5 business days of receiving your order, time depends on if I need to make a custom design for your order and the amount of components in your order. If the order will take longer to mail, I will email you to let you know.

If I do not have one of the products on your order, or do not have the full amount of what you ordered I will email you to let you know. This is not a regular occurrence but it can happen if you order large quantities of metal threads or several of one product.

You will have the option of waiting for the out-of-stock item to be in-stock or to have the out-of-stock item mailed later. There may be an additional mailing cost for the out-of-stock item to be mailed separately if it is costly to mail, but I will let you know prior to charging you.

I mail my tagz all over the world via Canada Post and your order will be delivered in your country via your country’s postal service. If you live in a country that has unreliable delivery, please select a traceable shipping option when you check out.

Sorry I do not offer free shipping because I cannot incorporate the shipping cost into the product price as it would make some products extremely expensive and I would like to keep product prices fair and honest for customers all over the world. Shipping is charged at cost with no service fee.

Shipping cost is calculated by weight and size of the envelope/parcel and is calculated as you add product to the cart. Please check the cart to see your mailing options once you have added some product.

If you select the most economical method of shipping and there is no timeline indicated for the order to arrive by then please refer to list below which will give you the approximate time for your destination:

Letter mail in Canada, no tracking: AB, BC, MN 2 – 8 business days.

Letter mail in Canada, no tracking: ON, SK, QC 3 – 10 business days.

Letter mail in Canada, no tracking: NB, NL, NS, NT, NU, PEI, YT: 4 – 14 business days.

Small packet USA, no tracking: 2 – 4 weeks.

Small packet International, no tracking: 2 – 8 weeks.

Tracked mailing must be selected for orders over $500.

USA and international orders are sent as a sale and the full amount declared on the parcel for customs. USA customers can order up to $800 of product with out being charged duty and taxes. If you live in another country outside of Canada, please check your countries import policies for taxes that you may have to pay on your order.

You can email me if you have any questions,

Donny

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